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Customer Support – General Registration FAQ

Questions Answered Here


Is There An Age/Height Requirement To Participate?



Participants for the Food Truck Rally 5K must be at least 3 years old. We do allow children younger than 3, strollers included, to go through the course with a parent, but they will not receive a tshirt or medal.



Do You Offer A Military Discount?



Yes, we offer military personnel and their immediate family 20% off the total order. When registering for an event, you can enter the military discount code USA20 in the ‘Promo Code’ box at checkout, then hit apply and continue to payment. (Discount not applicable to the Bon Appetit registration package)



Can I Purchase A Registration At The Event?



Absolutely. You can purchase your day-of registration at the Registration tent on-site.

Day-of registrations will be first come, first served and can be purchased with a credit card. No cash will be accepted.



How Can A Duplicate Registration Charge Be Adjusted?



If when checking out you received a notice that we were unable to process your payment, it’s possible the transaction was declined due to failed address verification.

When this happens, your bank may still authorize the charge and therefore show in your bank account, but know that in this case the charge will not settle and should clear within a few business days.

Please don’t hesitate to Contact Us if you still have questions regarding duplicate charges.



What Is Included With Registration?



Your registration includes a souvenir bib number, Food Truck Rally 5K participant t-shirt, and an awesome Food Truck Rally 5K medal.



Where Is Packet Pickup?



Packet pick-up will be available on race day, and in some markets, on Friday at sponsored locations.

On event day, we start packet pick-up one hour prior to the start time. Your packet will include your souvenir race bib (needed to enter the starting line corral).

Food Truck Rally 5K t-shirts and medals will be handed out at the finish line after you’ve completed the course.



What Do I Get At Packet Pickup?



Your packet will include your souvenir race bib (needed to enter the starting line corral).

Food Truck Rally 5K t-shirts and medals will be handed out at the finish line after you’ve completed the course.



Can I Pick Up Another Participant’s Packet?



Unless you are an immediate family member, you must provide a photo ID of all participants you would like to pick up for. They will also need to have their waiver signed online.

Minors are not required to provide ID. However, whomever is picking up that packet will need to verbally verify the minor’s birth date.



Do I Have To Pick Up My Packet The Night Before?



No. While some of our events offer a packet pick-up location on Friday night, some don’t. We will always have registration open on Saturday morning for picking up your packet.



What Fees Am I Paying For?



You may notice that your order total is higher than expected. The price we list is the Registration Fee, but there is also a small race insurance fee ($3.50) and a 10% credit card processing fee directly from our ticketing site. Depending on your state, there may be a small state tax as well.



What Is Race Insurance?



Race insurance is a mandatory fee that covers catastrophic events, such as cancelled events due to weather and unforeseen circumstances out of our control. Race insurance does not cover runner refunds.



How Do I Complete A Registration Someone Else Paid For?



The recipient of the prepaid registration should have received an email with instructions to complete their registration and create an account if necessary. The individual who purchased the registration can remind participants to complete their registration by selecting the corresponding order under their Account Orders.



What is the Bon Appetit Package?



The Bon Appetit package is a great way to upgrade your Food Truck Rally 5K experience. For $45, you’ll receive entry for the race, finishers t-shirt and medal, a token for $7 in food with any of our food trucks (alcohol not included) and a custom long sleeve t-shirt.



I Don’t See The Answer To My Question; What Should I Do?



Please Contact Us and we will get back with you shortly.


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