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Customer Support – Teams & Groups FAQ

Questions Answered Here


Q.

Can I Create A Team?

 

 

Absolutely! Teams are free to create and are a fun way to run with friends, family members and coworkers. There is no minimum or maximum number of team members required, although we do recognize our largest team at every event.

 

Q.

Can I Get a Team Discount?

 

 

Get your team started today and receive a 20% discount for all team members who have not registered. Contact Us prior to registering to get your 20% team discount. (Discount not applicable to the Bon Appetit registration package)

 

Q.

How Do I Create A Team?

 

 

Teams can be created during the registration process; it will be the second question within the registration process.

 

Q.

How Do I Create A Team After I’ve Registered?

 

 

Teams can be created post-registration by logging into your account at eventelf.com, selecting the Events tab, clicking on your race, choosing Team, and picking Create.

 

Q.

How Do Members Join My Team?

 

 

This is done during the registration process via our website. After the participant has selected their wave time and entered all personal information, they will be prompted to join or create a team.

 

Q.

How Do I Join A Team Post-Registration?

 

 

Participants can join a team post-registration by logging into their account at eventelf.com, selecting the Events tab at the top, choosing their race, hitting Teams, and clicking Join.

 

Q.

How Do I Invite Members To Join My Team?

 

 

Log into your account at eventelf.com and click the Teams tab. After selecting your team, click “invite friends to this team”. This will allow you to send an email invitation to both registered participants and non-registered participants.

 

Q.

How Do I Leave A Team?

 

 

You can leave a team by selecting the team under the “Teams” section within your eventelf.com account. If you are the Team Captain, you must first make another team member the Team Captain through a team captain transfer.

 

Q.

How Do I Manage My Team?

 

 

Teams can be managed at eventelf.com by selecting “Teams” at the top. Once you select your team, you’ll have access to managing it.

 

Q.

Can My Company Purchase A Group Of Registrations?

 

 

Yes! Contact Us for more details on working with a representative to purchase a large quantity of registrations via check or single credit card.

Companies with 20+ receive a complimentary 10×10 sponsor booth space at the rally (table and 2 chairs included).

 

Q.

Are There Team Awards?

 

 

Yes, we do have a largest team challenge for groups under a single team name. The winning team will receive a $200 food and beverage tab (including alcohol). See our Group Discounts & Team Information page for more details.

 

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