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Customer Support – Transfers & Refunds FAQ

Questions Answered Here


Q.

Can I Transfer Registration To Another Participant?

 

 

Transfers can be made through your account at eventelf.com by clicking on your event, choosing “Registration,” then selecting “Transfer” from the drop down menu. This will allow you to transfer your registration via email to the new participant. There is a $5 fee for transfers.

 

Q.

How Can A Duplicate Registration Charge Be Adjusted?

 

 

If when checking out you received a notice that we were unable to process your payment, it’s possible the transaction was declined due to failed address verification.

When this happens, your bank may still authorize the charge and therefore show in your bank account, but know that in this case the charge will not settle and should clear within a few business days.

Please don’t hesitate to Contact Us if you still have questions regarding duplicate charges.

 

Q.

Can I Transfer My Registration To Another Event?

 

 

Per our registration policy, we do not allow transfers between events. However, you are welcome to transfer your registration to another participant who has not signed up. (See above for Transfer instructions)

 

Q.

Can I Get A Refund?

 

 

Unfortunately the Food Truck Rally 5K does not issue refunds under any circumstances. However, you are welcome to transfer your registration to another participant who has not signed up. (See above for Transfer instructions)

 

Q.

I Don’t See The Answer To My Question; What Should I Do?

 

 

Please Contact Us and we will get back with you shortly.

 

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